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Mold Removal and Mold Remediation in Rochester NY

Have you noticed green or black mold growth somewhere in your home or business? Full mold removal is a task that is best performed by professionals. Without using proper techniques, disturbing mold can spread fast. A Cleaner Image is one of the top local mold removal experts in Rochester NY. Allow us to take the stress away from you and properly remove this mold, taking away your worries simultaneously.

We are a New York State Mold Licensed company in accordance with the NYS Mold Law which went into effect on January 1, 2016. The State has developed useful information to clarify how the law protects consumers and what consumers should look for from remediation companies (see below).

If you are buying or selling your home, or you’re experiencing concerns in your home or business, give us a call to discuss your needs with our licensed, knowledgeable staff and schedule a free visual mold inspection for your peace of mind. We provide Professional Mold Cleanup in Webster, Rochester, Greece, Irondequoit, Ontario and Penfield NY.

Mold Restoration

NYS Licensed Mold Inspection & Remediation

  • Air Quality Testing
  • Biological Growth Sampling & Accredited Lab Results
  • Containment
  • Damage Restoration
  • Free Prevention Plans
  • Free Visual Assessments
  • Indoor Air Quality Testing
  • Insulation
  • Inspections
  • Mold Samplings & Accredited Lab Results
  • NYS Licensed Remediation
  • Odor Abatement
  • Odor Control
  • Prevention
  • Sampling
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NYS Licensed Mold Remediation

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Certified Mold Removal Contractor

Mold Assessment and Remediation in New York State

What is Mold?

Mold is a multi-cellular fungus, similar to mushrooms and yeast. Mold can be different colors, and look fuzzy, slimy, or powdery. It often has a musty odor when present in large amounts.

Mold requires three things to grow:

  • water/moisture,
  • organic food source (paper, fabric, sheetrock, etc.), and
  • proper temperature.

The presence of mold means there is too much moisture. Moisture problems can be caused by:

  • plumbing leaks
  • leaking roofs or windows
  • high humidity
  • flooding
  • condensation due to poor ventilation or insulation

It is impossible to ‘mold proof’ your house. However, you can manage mold growth by controlling indoor humidity levels and fixing water leakage problems. To prevent mold from coming back in the future, you must fix the underlying source of moisture.

If I want to clean up mold, do I need to hire a mold professional?

No. Mold issues can often be fixed by the property owner. However, if you are sensitive to mold, not interested in cleaning up the mold or are not capable of cleaning the mold you can hire mold professionals.

Does New York require a property owner to clean up mold when it is found?

No, there is no cleanup requirement for property owners. However, if a property owner chooses to hire a mold professional, those professionals must follow the requirements of the law.

Note: Rental property owners must still provide clean and sanitary living conditions to their tenants.

How does the Department of Labor help with mold issues?

The Department of Labor makes sure that professionals who do mold assessments and removal work have proper training, licenses and minimum work standards.

Every mold cleanup project performed by professionals must follow these steps: assessment, remediation (clean up), clearance. The law protects consumers by barring mold licensed mold companies and their employees from doing both the assessment and remediation on the same property. One mold company and their employees may do the initial and post cleanup clearance assessments, but a different company and their employees must do the actual cleanup work.

What is an assessment?

An assessment, or a mold remediation plan, is a document prepared by a mold professional. It identifies mold and serves as a guide for the cleanup project. It says what must be done, how it is to be done, and how you will be able to tell if all the mold has been removed. The specific requirements are listed in Section 945 of the Labor Law.

Am I entitled to a copy of the assessment?

Yes. If you hire a mold professional to do an assessment, you must be given a copy. The professional you hire to do the removal work must also get a copy.

Does a mold assessor need to perform sampling as part of an assessment?

No. In most cases, air sampling and mold testing are not necessary. There are no national or state standards for “safe” levels of mold. Mold spores are a natural part of the environment and are always in the air and on surfaces. A thorough visual mold inspection is the most important step to identify mold problems and determine cleanup strategies. Before contractors perform any sampling or mold testing, ask what type of sampling or testing they wish to perform, why it is necessary, and what it will show that is not already known.

How much should an assessment cost?

The law does not say how much an assessment should cost. We recommend that you get estimates from different companies. If a contractor recommends mold testing as part of an assessment, you should have a clear understanding of the costs for that testing and exactly what the mold testing will show.

What does the Mold Remediation Contractor do?

The remediation contractor does the actual cleanup work. They must give you a mold remediation work plan. The work plan must fulfill all the requirements of the mold removal plan developed through the assessment.

Hiring a Mold Professional
What should I know before hiring a mold professional?

As is true with all construction projects, the most important step is choosing your contractor. Contact more than one contractor for all work to be performed.

  • For Mold Assessment: Make sure each contractor comes to the job site and bids on the same work. Before any work starts, you should have a clear understanding of the scope of work and the services the contractor will provide. You should understand and agree with the mold assessor’s remediation plan for acceptable work scope and job clearance. This may include sampling, recommended use of biocides or other chemicals, replacement of materials, and criteria to demonstrate clearance after the cleanup.
  • For Mold Remediation: The work plan must fulfill all the requirements of the mold remediation plan developed through the assessment. The work plan should also have specific instructions and/or standard operating procedures for how the contractor will perform the cleanup work.

Ask about the contractor’s experience and references from previous clients. If you are not sure that the proposed work complies with local building code rules, contact the local building code office before allowing the contractor to start work.

Ask the contractor for copies of their mold license. You can verify the license on the Department of Labor’s website On the left side of the page, click “Licensing” under “Mold Program.” The link to the search tool is located at the bottom of the page under “Licensed Mold Assessors and Mold Remediator Contractors.”

How do I file a complaint?

Consumers may report licensing and work practice violations by sending an email to or by calling the appropriate district office. A list of district offices is found at

Where do I go for more information?

U.S. Environmental Protection Agency: 

New York City Department of Health and Mental Hygiene:

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Mold Remediation Contractor

What to Expect When You Hire a Mold Assessor and
Mold Remediation Contractor

When does a property owner have to hire a Mold Assessor or Mold Remediation Contractor?

The New York State Department of Labor does not require you to clean up mold on your property. However, if you decide to have someone assess and remediate an area of mold that is larger than 10 square feet of mold, you must use a licensed mold professional to do the work. You must first have a Mold Assessor Doan inspection and complete a Mold Removal Plan. You will then hire a Mold Remediation Contractor to do the work outlined in the plan. When you hire a mold professional for a mold project, the mold professional must perform their duties in accordance with the New York State Mold Law, Article 32, “Licensing of Mold Inspection, Assessment and Remediation Specialists and Minimum Work Standards.” This fact sheet provides guidance so you know what to expect.

What are the main responsibilities of a Mold Assessor?

  • Have a valid Mold Assessor License from the New York State Department of Labor for the company and employees.
  • Perform the initial visual mold inspection and assessment of the property for mold growth. This may include the use of a moisture meter and, in rare cases, mold sampling.
  • Identify the underlying source of moisture causing the mold growth (when possible).
  • Educate the property owner on the Mold Law and mold in general.
  • Develop a Mold Remediation Plan. This plan will identify:
    • The source of the moisture causing mold growth,
    • How to remedy the moisture issue,
    • The mold removal methods to be used for cleanup, and
    • The criteria that must be met to consider the cleanup complete.
  • Perform a post-remediation assessment to confirm the remediation was successful.
  • Develop a written passed clearance report or final status report.

Why is mold sampling rarely recommended?

  • Mold is a natural part of the environment. There is always some mold in the air and on surfaces.
  • Sampling will almost always reveal the presence of mold or mold spores.
  • There are no national or state standards for comparing or analyzing mold samples.
  • There are no national or state standards to compare the sample results against.
  • Unless people are allergic to mold or mold spores, the presence of mold does not usually produce any symptoms.
  • Unless you know the specific type(genus and species) of the mold to which someone is allergic, this information is not typically useful.

What should the Mold Assessor put in the Mold Remediation Plan?

The Mold Remediation Plan is specific to each project. The purpose of this plan is to provide methods to eliminate the moisture source(s) and visible mold growth. The plan should include:

  • A description of the rooms or areas where the remediation will be performed,
  • An estimate of the quantity of material to be cleaned or removed,
  • A description of the abatement methods to be used for each type of remediation in each area,
  • A proposal for containment, when needed, to prevent the spread of mold,
  • A list of recommended personal protective equipment for abatement workers (to be provided by the remediation Contractor),
  • A list of clearance procedures and criteria for each type of remediation in each area,
  • For an occupied property,recommendations for notice to occupants and posting requirements that are appropriate for the project,
  • An estimate of cost and time for completion of the project,
  • Information on the use of any United States Environmental Protection Agency (USEPA) registered disinfectant, biocide, or antimicrobial coating being considered, taking into account the potential for occupant sensitivities to such products, and
  • Identification of the underlying source(s) of moisture, when possible,that may be causing mold growth and recommendations for the type of contractor who would be able to fix the issue.

Note: It is always recommended to correct the underlying source of water/moisture before cleaning up mold growth or the mold will likely grow back.

How is the Mold Remediation Plan used?

The Mold Assessor must give you, the client, the Mold Remediation Plan before the cleanup project begins. You should understand and agree with the plan. You will then give the Mold Remediation Plan to Mold Remediation Contractors you may want to hire to do the work. This will give them the information they need to give you a cost estimate for the work.

What are the main responsibilities of a mold remediation Contractor?

  • Have a valid Mold Remediation Contractor License from the Department of Labor for the company.
  • Ensure workers on projects have Mold Abatement Worker licenses from the Department of Labor.
  • Prepare a Mold Remediation Work plan. This plan gives instructions and standard operating procedures for how they will do the cleanup work described in the Mold Remediation Plan. This plan may also include containment construction and other equipment necessary to prevent the spread of mold spores during the abatement.
  • The Mold Removal Work Plan must be given to you before cleanup work starts.
  • Perform the physical removal, cleaning, sanitizing, surface disinfection or other work that is needed to clean up the mold, in accordance with general industry-accepted standards.

Note: Mold remediation contractors are not required to remedy the source of the moisture that caused the mold if they do not have the required expertise to do so.

What precautions must be taken when disinfectants, biocides, and antimicrobial coatings are used during mold remediation?

Disinfectants, biocides, and antimicrobial coatings registered with the USEPA may only be used if they are specified in the Mold Remediation Plan. These chemicals must be used only for their intended purpose. They should also only be applied according to the manufacturer's labeling instructions. The Mold Assessor and the Mold Remediation Contractor must consider the potential for people who occupy the property to be sensitive or have a negative reaction to the chemicals.

When is a mold remediation project complete?

  • Once your Mold Remediation Contractor has done the work, the Mold Assessor must do a post-remediation assessment. The project is complete when the Mold Assessor issues a written passed clearance report that states:
  • the work area is free from all visible mold,
  • all work has been done according to to the Mold Remediation Plan and Mold Remediation Work Plan, and
  • the clearance criteria listed in the Mold Remediation Plan was met. If the cleanup work was not successful, the old Assessor will write a final status report listing what needs to be done to receive passed clearance report. The final status report will be given to you and the mold remediation Contractor. You should use the same Mold Assessor who wrote the Mold Remediation Plan to do the post-remediation assessment, but this is not required. The Mold Removal Contractor may not remove materials or dismantle containment structures until you get a passed clearance report.

Note: If you decide not to have a post-remediation assessment, the Mold Assessor and Mold Remediation Contractor should get documentation that you accept the work as before they leave the property.

Where can I find more information on general industry accepted practices for mold remediation?

How can I verify that a Mold Assessor or Mold Remediation Contractor is licensed by the Department of Labor?

Visit the Department of Labor’s website and use the “Licensed Mold Contractors Search Tool” at:

How can I file a complaint if I do not believe the old professionals followed this guidance?

Submit the “Mold Contractor Complaint Form” at

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